Shipping Policy


Clause 12 of our terms and conditions:

12.1    The Seller reserves the right to defer the date of delivery or to cancel the Contract or reduce the volume of the Goods ordered by the Buyer (without liability to the Buyer) if it is prevented from or delayed in the carrying on of its business due to circumstances beyond the reasonable control of the Seller including, without limitation, acts of God, governmental actions, volcanic eruption, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to either party's workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, provided that, if the event in question continues for a continuous period in excess of 7 days, the Buyer shall be entitled to give notice in writing to the Seller to terminate the Contract.

12.2    The Buyer shall not be entitled to any refund on shipping costs as a result of any delay provided for in clause 12.1.

12.3    For the avoidance of doubt, the Seller ships the Goods during working days only Monday to Friday and accordingly time in transit is only Monday to Friday and excludes public holidays both in the country of the Seller and the Buyer.”